At RJ Edit House, we prioritize your satisfaction with our professional video editing services. Our refund policy has been designed to be transparent, fair, and aligned with the nature of digital creative work. This page outlines the terms under which refunds are issued, revision limits, and cancellation rules across all plans.
1. Scope of Our Refund Policy
Our refund policy applies to all video editing services offered under the Basic, Standard, and Premium subscription plans. It covers custom editing work, short and long-form videos, and any other editing services provided as part of a subscription or standalone agreement.
2. Understanding the Nature of Digital Services
Video editing is a service that requires both time and creativity. Once work begins on a project, hours are invested in planning, editing, and communication. Due to the digital and labor-intensive nature of the work, full refunds are generally not provided once editing has commenced. However, we always aim for a fair resolution.
3. Full Refund Eligibility
You are eligible for a full refund under the following conditions:
- No Work Has Started: If you cancel your project within 24 hours of payment, and no work has started.
- Duplicate Payment: If a payment was made twice for the same service or subscription in error.
- Payment Made by Mistake: If you subscribed to the wrong plan and informed us within 24 hours before any work began.
To request a full refund under these terms, contact our support team immediately at support@rjedithouse.com.
4. Partial Refunds
Partial refunds may be considered in the following scenarios:
- Client Cancels After Work Begins: If editing work has started, but not yet been delivered. Refunds are calculated based on the percentage of work completed.
- Client Is Dissatisfied After Revisions: If, after all included revisions are exhausted, you are still unsatisfied with the final delivery, we may issue a partial refund based on a review by our quality assurance team.
Please note: Refund decisions are made on a case-by-case basis, ensuring fairness for both the client and our team.
5. Non-Refundable Cases
The following situations are not eligible for a refund:
- You change your mind after the editing work is complete.
- You delay or fail to provide source footage, instructions, or branding assets within a reasonable timeframe.
- You do not request a revision within the revision window.
- The service has already been completed and delivered as per your initial brief.
- Technical issues on your device (not related to our output file format or delivery method).
6. Subscription Cancellations
You may cancel your subscription to our editing plans at any time. Here’s how it works:
- Before the Next Billing Cycle: If you cancel before your next billing date, you won’t be charged again, and no further work will be delivered.
- After Billing Date: If you cancel after the new billing cycle starts, the current month will be completed as paid. We do not offer prorated refunds.
To cancel your subscription, email our support team or log into your client dashboard and click “Cancel Subscription.”
7. Refund Process Timeline
Once a refund is approved:
- It will be processed within 5–7 business days via the original payment method.
- You’ll receive a confirmation email once the refund has been issued.
- Any files, raw footage, or deliverables created during the canceled project will no longer be accessible.
8. Revisions vs. Refunds
Our plans come with specific revision limits:
- Basic Plan: 1 revision per video
- Standard Plan: 2 revisions per video
- Premium Plan: 3 revisions per video
We strongly encourage all clients to use their revisions. Clear feedback helps us improve your video and resolve issues before considering a refund.
9. Custom Projects and One-Off Orders
For custom or one-time projects (outside subscription packages), refund eligibility is limited. If work has already started or been delivered, refunds are unlikely unless a critical service failure can be demonstrated.
To avoid misunderstandings, we recommend:
- Providing clear briefs and instructions
- Approving storyboards (if applicable)
- Using your allocated revisions promptly
10. Our Commitment to Your Satisfaction
RJ Edit House is committed to long-term client relationships. While our refund policy protects the value of our time and effort, we always aim to deliver results you’re proud to share.
If you have concerns, contact our project manager or support team to resolve them. We believe communication is the key to exceptional service.
Need Help?
For refund requests, disputes, or support, please email us at:
📩 support@rjedithouse.com
📞 +1 (XXX) XXX-XXXX
We’re here to help during business hours, Monday to Friday.